Please pack your watch securely. We suggest using a small box (4 inch and 6 inch boxes are preferred) and wrapping the watch in enough bubble wrap to ensure a snug fit into the box. Please do not include the original box or you will be charged extra for return shipping. Please be sure to include the repair forms and any parts for the watch in the box. Tape the box shut using packing tape.
-We do not ship watches outside of the United States. Please do not ship your watch to us if you are not located in the United States.
-DO NOT send the watch box or any other packaging that came with the watch (cushions, cloths, etc.). If we receive a box an additional fee of $10 will be added to the standard shipping cost in order to cover the larger box.
-DO NOT send payment along with the watch. Payment will be requested once the repair is finished. Payment will be requested via a Square Invoice which can be paid with Visa, Mastercard, Discover or American Express. If you are unable to pay via Square we can arrange another form of payment. Please mention this to us before sending the watch.
-There is a $20 fee (per watch) for declined repair estimates. This covers inspection of the watch and return shipping. Watches will not be returned until this fee is paid. If the estimate is approved then this fee is not charged. This does not apply to pre-quoted repairs.
-By sending your watch to us you acknowledge that you have read and agree to our Terms Of Repair.
-Modifications or repairs to your watch may void the factory warranty.
-Insurance on return shipping is not included in your quoted price. Insurance is available at $5 per $200 of stated value (on repair intake sheet)(rounded up). Insurance is provided by USPS. Please indicate on the repair intake sheet if you would like insurance or not.
We suggest mailing via USPS priority mail. DO NOT require signature on delivery. Mail the package to the address provided.
1. Contact Us
2. Repair Forms
Please print and fill out the repair form:
Please email us for an estimate and to discuss the repairs needed. If you decide to send your watch in to us we will provide you with our mailing address
Right On Time
Please carefully read this entire page. Failure to do so may result in additional fees.
Watches & Watch Repairs